Every Powertek build comes with Powertek Connect — the telematics hardware, the data portal, the mobile app, and the engineering team in NC who actually reads the data. You don't fly blind on a machine this serious. You see it. We see it. And when something needs attention, you usually hear it from us first.
The two halves of Powertek Connect
Not "just telematics"
A lot of equipment ships with telematics. Most of it sits unused. Powertek Connect is built around a different idea — the people who built your machine keep watching it run.
| Standard telematics | Powertek Connect |
|---|---|
| Dashboards for the customer | Dashboards for the customer plus the OEM watching |
| Reactive — alerts when something fails | Early warning — data can flag problems before they become failures |
| Customer calls when there's a problem | Powertek often calls the customer |
| Parts ordered after a failure | Parts identified and staged when the data points to a developing issue |
| OEM hands over the machine and disappears | Powertek stays in the loop for the life of the unit |
This is the operating model the big OEMs talk about and rarely deliver, because it requires the manufacturer to actually staff for it. Powertek is small enough that the engineering team building your machine is also the engineering team watching it run.
Under the hood
Running 300 miles from Concord? With Powertek Connect it doesn't matter. We're watching the same data you are. When the machine needs attention, we know — usually before you do — and we either fix it remotely or ship the right part before the failure puts you down.
Powertek Connect is standard on every new build and every new control package — including Shinn unit retrofits.